Where is the VolCard Office?
The VolCard Office is located at 408 Student Services Building in Circle Park.
What is a VolCard?
Your VolCard is your university ID to be used for identification purposes or access to goods and services to which you are entitled. No other person is permitted to use this ID for any reason.
I’ve lost my VolCard credential. What should I do?
If you suspect your VolCard credential is lost or stolen, play it safe and report it immediately to the VolCard Office. This can be done on-line or by phone at 865-974-3430, by leaving your name and ID number along with a message. The VolCard holder will be responsible for all usage of the card prior to the proper notification to the VolCard Office. Report a lost or stolen VolCard credential.
My VolCard credential is not reading when tapped or is broken. What should I do?
If your VolCard credential is not reading when tapped or your mobile device is broken, come by the VolCard Office. Bring your mobile device with you.
Why won’t my VolCard work to get me into my dorm or the computer lab?
You are given access to your residence and computer labs located within your residential building by University Housing. You should speak with someone at the main desk of your residence for access. The University Housing buildings that have controlled entry are:
Brown
Clement
Dogwood
Geier
Hess
Laurel
Magnolia
Massey
North & South Carrick
Reese
Robinson
Stokely
Volunteer
Access to computer labs located outside your residence is based on your status as an enrolled student or staff member.
All access to administrative buildings on campus is provided through Central Alarm Service at 974-0808.
My name (ID number) has changed.
You must bring a copy of the paperwork from the University Registrar’s Office to the VolCard Office or wait until this information has been updated electronically. Once your information has changed in our system, it will update your VolCard on your mobile device.
My appearance has changed dramatically. Can I update my photo?
Yes. You can go to Photo Upload on our website and follow the instructions and guidelines posted there. Once your new photo has been accepted, it will change on your mobile device.